FAQs
1. How long does shipping take?
Shipping times can vary depending on the product and the destination. Generally, you can expect your order to arrive within 1-3 weeks. However, please note that due to the current global situation, there may be some delays in shipping. Rest assured, we are working closely with our suppliers to minimize any potential delays.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. Please allow 2-3 business days for the tracking information to be updated.
3. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please note that the item must be unused and in its original packaging. To initiate a return, please contact our customer support team at support@shopsolivo.com.
4. Are there any additional fees or customs charges?
We work with suppliers from around the world to bring you a wide range of products. While we strive to minimize any additional fees or customs charges, please note that these charges may vary depending on your country's import regulations. Any additional fees or customs charges are the responsibility of the customer.
5. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.
6. How can I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach us by email at support@shopsolivo.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
7. Do you offer wholesale or bulk discounts?
Yes, we do offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact our customer support team for more information and pricing.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
9. Is my personal information secure?
Yes, we take the security of your personal information very seriously. We use industry-standard encryption technology to protect your data and ensure that your information is kept confidential. We will never share your personal information with third parties without your consent.
10. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that shipping times and fees may vary depending on the destination. We recommend checking our shipping policy or contacting our customer support team for more information on international shipping options.